AnthonyRaw1986. on 03-08-2020 18:05. The white. 0 Kudos. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. Browse. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Back a step. The wall socket I have within my home does not appear to be working. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My Virgin Wall socket not same as installation guide that one. 2. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. My options are . I'm very sorry for any issues you've had in speaking with the team. The wall box may be branded with the logos of an old cable TV company (not VM). As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Can anyone help or know how long it takes to g. You need a Virgin Media wall socket to connect to their broadband services. Account - Mobile. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Another option might include. Call the pre-installation and delivery team on 0800 052 1734. I will private message you now to confirm your details. Forum; Apps. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. can someone contact me about moving a TV point please. No virgin media wall socket. Is there likey to be any problem with this, such as degraded of weaker quality or speed. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. on 08-02-2023 13:33. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. That would indicate the base station and the handsets are in communication with each other. It means there is an issue with your connections even though the Virgin Hub 4 is on. At least 30Mbps download speeds in every room or £100 one-off credit. which will give you a general idea of VM fixtures and fittings. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Check all cables are tightly connected between the back of the box and your TV. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. VM BB TV Landline. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. Q4G8FS Installation Guide Virgin Media 1. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. But I have no Virgin Media Wall socket in my house. 0. I just got Virgin Media kit and read all information carefully and checked - 5200805We would like to show you a description here but the site won’t allow us. Hi Graham. At least spell your title correctly jeezus . Re: Wall socket. Go to solution. VM BB TV Landline. Tudor. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. socket on the rear of your new Virgin TV box by pushing it firmly into place. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. My Virgin Media App. Dave. 5 GB port. The wall box may be branded with the logos of an old cable TV company (not VM). Simply push the cable head over the screw head. I am happy to help with this. You can also add WiFi Max to our. Hi, Same problem here. We have the quickstart pack but sadly cannot get broadband set up and working. Thanks again. What do we do? - 5352510. 23/04/17 - 06:45 #6. Virgin Media service comes through this cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I cannot find a Virgin wall socket within my flat. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Virgin Media service comes through this cable. When you place your order, we'll let you know. Phone. Get the Hub ready by connecting the wires. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Cable. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Call the Pre-installation and delivery team on 0800 052 1734. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. SHARE. The metal box in photo 3 looks like a likely contender. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 3. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. The internal wall boxes are mostly oblong. Back a step. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. I have also checked outside and there is no box either on my property or on my boundary wall. A photo would be helpful if possible. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. 19 minutes ago. Virgin media wall socket in an unusable place. cable from wall. I just found a box in the closet which has a cable indicated as CABELCON 4. Virgin Media; My Virgin Media. Push the red label end of the white cable, into the wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Could an engineer be arranged to install please as my account is due to go live today. Thanks for posting, welcome both to the community and also Virgin Media. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. RedTomato said: I removed my Virgin cable about a month ago. Available with M50 broadband or faster. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 5. jpeg File size: 143. Connect the Hub’s power cable with the blue tab. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Push the white cable with the black label into the Hub. I'm a Very Insightful Person, I'm here to share knowledge. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. You have at least tested the ringing capacitor issue in the diagnostic process. Thanks again. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you for your post. . With any other modem this would be a connection from the telephone system which would also come from a wall socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. That is the correct fitting, it should push on unless its too loose inside the large housing. QuickStart, set up and connections. Options. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Browse Virgin Media Virgin Media Community. ahhh the rubbish that is CS - you could try this. Don’t plug the power cable into a plug socket yet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 1. Go to solution. on 17-12-2022 10:39. I can’t find a wall socket anywhere that matches those indicated by virgin. No Virgin Media Wall socket . How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Willferox, May 6, 2022 #1. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Its a flat £25 charge to move the connection points and rebalance power levels. Went outside and there appears to be nothing on the other side (maybe removed). Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. 132Mb average speed. The box and cables may have been removed by the previous occupiers. Plug it into a wall socket near one of your existing. I'm sorry to hear about the missing wall socket. Everything is converted to specialised triple screened coaxial cable. The port has a screw on threaded head. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. We would like to show you a description here but the site won’t allow us. Some cordless systems have a paging function (often controlled from a button on the base station). Virgin Phone Switchover. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I received myquickstart pack yesterday. I can't find an internal wall socket. The Virgin wall sockets just have one connector at the bottom. Two virgin media wall sockets, only one required in QuickStart,. Thanks for posting, welcome both to the community and also Virgin Media. Step 4. No internet, unfortunately. Manage Your Account. Tudor. My Virgin Media App. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Virgin cables must only be provided by isolated sockets provided by Virgin Media. your Virgin Media phone, or 0345 454 1111 from another network. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I am going to send you a private message. Chris. Check your DMs btw. Once the new Hub arrives, please plug it in within 5 days. Please support me in this regard. nor can I find a external brown box. ; If the TV box is connected to the Hub, make sure the. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Trouble shooter. Stream from Virgin Media. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Mobile. - 5250024 1 ACCEPTED SOLUTION. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Don’t plug the power cable into a plug socket yet. I am going to cancel. I have received my quick start-up kit. I'm currently renovating my living room, including the electrics. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. You should see a welcome screen, then the Virgin Media start up screen. Checked every. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. . Home Phone. I have the most. It may just be a loose cable rather than a socket. First picture is telephone socket which is now not used. and view the images for a range of different wall box options. Same thing happened, and on all the wall phone points. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Apologies for any cabling issues. The pre-install team number is 0800 052 1734. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. B&Q are running low on these however. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. These are the parts I could find, they were screwed into the end on the coaxial cable. A power adaptor to plug into the Stream box and a power socket at the wall. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. There should be a screw F socket on the bottom where the cable is now just pushed onto. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. The phone number doesn't connect you. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Save £105. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 29-12-2022 20:58 - edited 29-12-2022 21:00. Virgin Media; My Virgin Media; Shop;. No internet, unfortunately. VM BB TV Landline. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). 3 Kudos Reply. Then connect this to the right side port of your Virgin Media wall outlet. Even though you had the cable there previously you don't have the isolator anymore and will need to have one supplied and then the technician will need to check to make sure. In response to Jonny-M. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Praying the white is the virgin one. There should be a wall mounted box somewhere inside that has an F socket on it. I think there’s something missing to the Virgin Media wall socket in my flat. You can also check for a loose cable as not all properties have a socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. Sign in . Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. See where this Helpful. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. We would like to show you a description here but the site won’t allow us. 84K; Tudor. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. The two sockets on the wall on the RHS are telephone sockets. Getting Connected with Virgin Media is easy when you have a wall socket. -a power cable for the hub's adapter. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. When you 'page' the handsets, all of the cordless handsets should ring. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Options. No, any cables within the house can be touched as much as the householder wants to touch them. Whichever is the most suitable. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. I wanted to check with people on here before trying to get an engineer in, just. Take a look outside where the incoming cable is. Tudor. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. Vonage 2nd line. I've got 2 wall sockets that I think are likely. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Excludes broadband faults and broadband network outages. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. We would like to show you a description here but the site won’t allow us. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The problem is the Hub is in my Study and the - 4964746. I would love to help you get your service installed. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Explain what needs to be done and book an engineer visit. The port of wall socket - 5152519. Just moved in to new (rental) flat. Virgin Media. Old Virgin Media box and poor signal. I don't have a virgin media wall socket and this is stressing me out. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. See full list on internetispinfo. Virgin Media Wall Sockets: Do I Need One? Your answer is definitely yes. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you require an alternative format bill, such as braille or audio, you will not be charged. Step 4. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Virgin Media M125 Fibre Broadband. Once connected it directly to a hub, a little bit loose, but then interne. The box and cables may have been removed by the previous occupiers. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Browse Virgin Media Virgin Media Community. 1 Mar 2016. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. on 01-02-2023 14:26. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Stream from Virgin Media. 95 – £ 59. No idea what that entails/ how long and how. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Re: No Virgin media wall socket. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Look for an omnibox on the outside of your property and try and trace the cable. Further exclusions & legal stuff apply. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Virgin Media services are only available in eligible Virgin Media network areas. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Tudor. Push the white cable (from the old Hub) into the back of the new Hub. . The principle is exactly the same as every other modem. And on the back of the box. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Don’t have a virgin media wall socket; Options. com email address to different Virgin account. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Just joined. We would like to show you a description here but the site won’t allow us. It can take 5 to 10 minutes to restart. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Whichever is the most suitable. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections Sundayhave just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. 0 Kudos Reply. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 15-02-2022 10:03. We can certainly get an engineer visit booked for you to come and install things. Virgin Media Wall Socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. on 18-05-2022 19:55. My understanding is you can only get the quick start kit if the house has had VM in the past. When I proceeded to set up my Hub 3 I quickly realised that. The wall box may be branded with the logos of an old cable TV. Get the Hub ready by connecting the wires. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Get virgin engineer to move the wall socket. Tuning in. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Virgin Media Wall Socket. Tried looking but can't see a way to book an engineer for this? Thanks. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. ahhh the rubbish that is CS - you could try this. You dont need a new router just for the test the Computer will connect directly. TV 360 and home phone. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. All the wall sockets I can see are for BT. My Virgin Media App. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Or if the other end of the white cable is in a more useful. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 0 Kudos Reply. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Manage Your Account. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. My Virgin wall socket just have phone line, didn’t get. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. virgin media internal wall box. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We have a virgin media wall. Chris. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal.